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How we can help to restore your Home in Charleston

12/2/2019 (Permalink)

A hotel by the water built with wood and dry wall Low Country Businesses

Moisture Detection and Wicking in Drywall of Your Charleston Home

Drywall is one of the most common construction materials seen when walking through Charleston and nearby communities. With its heavy use as walling components, these elements are relatively cheap and porous materials that can get quickly installed during initial construction. When faced with disasters like water loss incidents, the porous nature of sheetrock can often be highly damaging to the material, leading to substantial degradation and decomposition over a day or more of exposure.

Determining the severity of water damage to your Charleston home is critical, and our SERVPRO of Mount Pleasant professionals have multiple devices and tools that can determine the extent of moisture damage and saturation of affected materials. We have moisture detection tools that can both emit electromagnetic waves and pulses to monitor resistance, giving a general idea of the moisture content to the sampled material. We can also use these same devices with their probe attachments for a more accurate and immediate determination of the moisture content and saturation level of affected materials and elements.

Wicking is a common problem with sheetrock material. With the bulk of water damage naturally finding its way to the floor, most of the pooling and standing water happens around the baseboards of an affected area in your home. From this point, moisture can begin to wick up the drywall towards the ceiling, moving farther along this path as time progresses. The distance that this wicking occurs from the flooring is the point where flood cuts occur.

Flood cuts are a way for our SERVPRO team to remove irreparably damaged drywall without the need to remove full sheets and reinstall them. With controlled demolition techniques, we can save the customer money on the material needed to reconstruct these removed portions and reduce the time it takes to complete this phase.

While water loss recovery can happen in many steps, some materials used to construct your home are more prone to substantial water damage than others. Our SERVPRO of Mt.Pleasant rapid response team can arrive quickly to begin mitigation techniques that can save as much of these damaged materials as possible. Give us a call 24/7 at (843) 884-2258

How to Remove Smoke Odors From Your Charleston Home

5/29/2019 (Permalink)

Odor Removal After a Fire in your Mount Pleasant House

Since Mount Pleasant homeowners do not expect or predict when disaster might strike, there are often common functions of the house that can exasperate the spread of the damage from an incident like a fire. With conditioned or heated air being a staple to nearly every home in the area, circulating air throughout your home is something that happens almost continually. Whenever situations like fires take place, a running HVAC system can become adversely affected and become instrumental in spreading damages like soot and smoke residue to otherwise unaffected areas of your property.

One of the hardest obstacles to overcome after a disaster like this in your Mount Pleasant home is your need for fire odor control. Smoke damage can seep into materials, fabrics, furniture, and much more. We have many pieces of equipment that can help to eliminate these harsh odors permanently from your home, and we also have specialized areas and tools at our facility to deodorize contents of your home removed during the mitigation phase and pack-out process.

Our SERVPRO professionals work to respond immediately to your emergency with the necessary mitigation to help protect the contents, furniture, and affected items within your home. These often get taken to our nearby facility for focused cleaning and deodorization efforts. The most effective approach for many of these items is time in an ozone chamber. This special compartment of our facility adds air with added oxygen to neutralize odor molecules in the items we have placed inside. This practice, even in portable units, is not safe for use around pets and your family, however.

To remove noxious fire odors in open areas and permanent fixtures throughout your damaged property, our SERVPRO professionals can combine the use of hydroxyl generators and thermal foggers. If there are no people or pets present in the home, ozone generators can also be a practical solution for deodorization in your home.

Restoring your home after a fire requires addressing lingering odor concerns throughout the house. Our SERVPRO of Mount Pleasant fire restoration specialists have the tools and expertise to help. Give us a call anytime at (843) 884-2258.

Cat 3 Water

1/24/2019 (Permalink)

After a hurricane, which causes major flooding, we cut everything out. The only thing remaining is the studs and the areas that didn’t touch the water.  This is an image of a home previously flooded by water.

“Flood waters resulting from hurricanes, tropical storms, rising rivers, or tsunamis may be significantly more contaminated than flood waters from clean sources such as potable water or rainwater that leaks into buildings. The S500 Standard and Reference Guide for Professional Water Damage Restoration, published by the Institute of Inspection Cleaning and Restoration (IICRC), categorizes water by level of contamination, from potable water (Category 1) to grossly contaminated water (Category 3) (IICRC 2006). The IICRC considers all water originating from sea water, ground or surface water, rising rivers and streams, and wind-driven rain from hurricanes and tropical storms to be Category 3”


We are here 24/7 for your emergency needs at 843-884-2258

Not one to Brag But

1/21/2019 (Permalink)

We recently hired a new Sales rep. His first day was today, actually. We are not ones to brag, but thank goodness he was here, and one of technicians, Lewis! This poor elderly lady, taking her 2 granddaughters out to Skyzone for the day, got a flat. We tried to put air in the tire with zero luck. The guys got right to work, putting on her spare. Welcome, Nanda Ragala and thank you so much to you and Lewis Pinckney. Great Job Guys!

National Guard Fire

1/16/2019 (Permalink)

This fire took place in the kitchen. However, a thick layer of smoke was everywhere. This is an image of the male latrine in our local National Guard. Every wall, floor, toilet, shower, and crevices had soot. We got there and went to work cleaning this up. We even got to ice blast the kitchen walls, to get off all melted paint and soot. This unit was lucky, in that this fire put itself out! It could of been a total loss if not. We have since finished this job and they are pleased with our work.

Does you office have a plan in place, in case the open the door to this disaster? That is what happened here. Let us help you to come up with a plan of action. Call us at 843-884-2258

House Gut and Dry

1/16/2019 (Permalink)

Our office has had the pleasure of helping during storms, 4 years in a row. The first 3 years were here locally. The last storm was a couple hours away. But, we went to put in the teamwork, that SERVPRO prides itself for. This image we are sharing is of a house almost completely gutted. The flood waters went as high as you see. Because, we don't know what is in flood waters, we cut out all drywall that touches. We are IICRC certified and follow such standards. This home is back to normal today, because of our speedy arrival times, and drying process. 

As always, feel free to call us with questions to help you at 843-884-2258. We are always happy to answer questions, to help educate our clients, so they know what to do in the case of a storm. 

SERVPRO of Mt. Pleasant

1/16/2019 (Permalink)

Why SERVPRO of Mt. Pleasant?

We are locally owned franchise, who's combined family experience is over 40 years! This is a letter the father of the current owner received back in 1975! As a whole, we here at SERVPRO of Mt. Pleasant take the time to understand our customers needs. If by some chance we don't know the answer, we find it immediately. Cleve and Janice Smith, are always here to give us advice to this day. We are not just the people who come during a disaster, we are always giving advice and helping our neighbors. 

Aside from the family, and our employees, SERVPRO's are like family to each other. This means no loss is too big for us as a company, because we can call in the re-reinforcements. As a whole SERVPRO has studied the fastest response plans and has an amazing plan of action in place. 

So, whether you choose SERVPRO of Mt. Pleasant or another office, you are in good hands. 


Hardwood Floor Drying system

1/16/2019 (Permalink)

One of our popular questions is, can you save our hardwood floors? In the Charleston area, we have a lot of older homes with original floors, naturally they want to save them. Another reason is, it trouble-some and expensive to replace all the floors. Will the new floors match the old? I the answer isn't always simple either. We do have a hardwood floor drying system and we will do our very best to save those beautiful floors. But,we have to be honest, there are some times when the damage has gone to far and they need pulled. The best way to avoid pulling them, is to act fast! Call us immediately. We will be there fast, get water extracted and equipment in place. Lets save those floors, by putting our number in your list of phone numbers, and call use immediately!


Possible Mold

12/24/2018 (Permalink)

This image was taking at a local facility. In the image you can see what appears to be mold. We cut out all this mess, cleaned the air, and followed protocol for clean-up. But, we wanted to share with our client’s ways to avoid this happening:

Since mold requires water to grow, it is important to prevent moisture problems in buildings. Moisture problems can have many causes, including uncontrolled humidity. Some moisture problems in buildings have been linked to changes in building construction practices during the 1970s, 80s and 90s. Some of these changes have resulted in buildings that are tightly sealed, but may lack adequate ventilation, potentially leading to moisture buildup. Building materials, such as drywall, may not allow moisture to escape easily. Moisture problems may include:

  • Roof leaks
  • Landscaping or gutters that direct water into or under the building
  • Unvented combustion appliances
  • Delayed maintenance or insufficient maintenance are also associated with moisture problems in schools and large buildings

Basically try to keep the moisture problems under control. If you have any questions, please call us at 843-884-2258

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Great Reputation

12/14/2018 (Permalink)

I just wanted to share a story with our clients. I often have to run errands, which requires me to forward calls to my phone. Anyhow, I ran out to the post office, and the phone rings, of course I answer! Thank you for calling SERVPRO of Mt. Pleasant, how may I help you? As you know, our phones are answered by us, not a call center, 24/7. It was actually a sales recording. But, the lady in front of me introduces herself, with a big smile, and says “Cleve Smith has been cleaning our carpets for 25 years, thank you all so much”. I smiled back and was in AWW, that our company made her smile, and that she thought so much of Cleve Smith, father of the current owner, Kevin Smith. So, when I get asked “why SERVPRO of Mt. Pleasant?” this is why, we have a great reputation.

Office Manager