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Steps to Restore

7/11/2018 (Permalink)

SERVPRO of Mt. Pleasant wants you to know the steps we take to make your home “Like it never even happened” after a fire.

  1. We first assess the property, see how far the smoke went, check the materials on the property, get measurements, and make a list of what needs done to restore the property.
  2. Once we have a clear scope of the damage to the property, we sit with the crews and go over a plan of action.
  3. Once the crews arrive at the property, they get to work to promptly restore the property. This can be anywhere from cleaning walls, carpets, to packing the whole home up, having all fabric materials washed, and taking out burnt materials.
  4. One the steps we use is deodorization, this helps to get out the nasty smoke smell.

The one thing we want our customers to know is they can ask us anything, no question is too small or too big. We will give or get you the answers. If you ever have a fire emergency, feel safe in calling us at 843-884-2258

We cannot stress enough the importance of being ready!

7/6/2018 (Permalink)

Does your business have an Emergency Ready Plan? Did you know 50% of businesses do not re-open after a loss? Usually the ones that do re-open had an Emergency Plan in place. As a business owner ask yourself the following:

  1. Who contacts the fire department
  2. Who contacts management
  3. Who gives building entrance
  4. Who will clean up the mess

With a plan in place, these things are listed. This way your staff knows what to do. At SERVPRO, we offer a free ERP to all our local businesses. Did you know that, an ERP saves time and money?

An ERP contains details like:

  1. Facility details such as shut-off valve locations
  2. Key employee and emergency contacts for the building
  3. Mechanical information about the building
  4. Priority areas in the building
  5. Secured areas and access points in the building
  6. Insurance contact information
  7. Property over view information
  8. Line of communication for authorizing work to begin

Call us at 843-884-2258, and let us talk to you about what we can offer. We are here 24/7 for emergency needs.


7/5/2018 (Permalink)

We at SERVPRO of Mt. Pleasant, team up with some of the best companies out there to handle your mold needs. We have a company that we recommend for testing. We often get asked ‘why we don’t do the testing ourselves?”. Well, that could be a conflict of interest, since we clean the mold up. We want you, as our customer, to be in god hands.  Once it is confirmed to be a mold problem, we assess the damage. If you have clothes or fabrics that need mold removed, we have a textile place to get them done too. So, we want our customers to know we are here from beginning to end, to make it “Like it never even happened”.

If you suspect mold or are just have questions, call us at 843-884-2258. We are here 24-7 for your emergency needs, and 8am to 5pm, weekdays for anything else.

Happy 4th of July

7/3/2018 (Permalink)

Happy 4th of July! We hope our community has a safe and fabulous holiday. We have found some tips, to help stay safe with fireworks.  First, we want you to know some statistics. “Fireworks start an average of 18,500 fires per year, including 1,300 structure fires, 300 vehicle fires, and 16,900 outside and other fires. These fires caused an average of three deaths, 40 civilian injuries, and an average of $43 million in direct property damage.”  That is just fires, not including injuries. So, please stay safe and follow these tips.

“Recommended Safety Tips

  • Obey all local laws regarding the use of fireworks.
  • Know your fireworks; read the cautionary labels and performance descriptions before igniting.
  • A responsible adult SHOULD supervise all firework activities.  Never give fireworks to children.
  • Alcohol and fireworks do not mix.  Save your alcohol for after the show.
  • Wear safety glasses when shooting fireworks.
  • Light one firework at a time and then quickly move away.
  • Use fireworks OUTDOORS in a clear area; away from buildings and vehicles.
  • Never relight a “dud” firework.  Wait 20 minutes and then soak it in a bucket of water.
  • Always have a bucket of water and charged water hose nearby.
  • Never carry fireworks in your POCKET or shoot them into METAL or GLASS containers.
  • Do not experiment with homemade fireworks.
  • Dispose of spent fireworks by wetting them down and place in a metal trash can away from any building or combustible materials until the next day.
  • FAA regulations PROHIBIT the possession and transportation of fireworks in your checked baggage or carry-on luggage.
  • Report illegal explosives, like M-80s and quarter sticks, to the fire or police department.

And let’s not forget the safety of our pets!

  • Don’t bring your pets to a fireworks display, even a small one.
  • If fireworks are being used near your home, put your pet in a safe, interior room to avoid exposure to the sound.
  • Make sure your pet has an identification tag, in case it runs off during a fireworks display.
  • Never shoot fireworks of any kind (consumer fireworks, sparklers, fountains, etc.) near pets.”

As always, if by some chance you have a fire; which we hope you don’t, call us at 843-884-2258. We are here 24/7 for your emergency needs.


Good News For Hurricane Season 2018

7/3/2018 (Permalink)

Good news! New studies show 2018 Hurricane season will be less active than originally thought. “The 2018 Atlantic hurricane season is increasingly expected to be less active than average, according to an updated seasonal outlook released by Colorado State University.” We do our best at SERVPRO of Mt. Pleasant, to watch all these conditions, so we can prepare ahead of a possible storm. The reasons for the new predictions are listed below:

“There are several reasons these outlooks are calling for lower numbers in 2018:

  1. Atlantic Ocean Temperature Patterns

A pattern of cooler-than-average water temperatures has persisted and expanded in the eastern Atlantic and in the central northern Atlantic.

The Weather Company compared sea-surface temperature anomalies in June for inactive vs. active hurricane seasons and found that the current pattern more closely represents inactive hurricane seasons.

Atlantic Basin sea-surface temperature anomalies as of July 2, 2018.

Temperatures between the Lesser Antilles and Africa are supportive for tropical growth nearly year-round, but the warmer the water in that region, the more likely a tropical cyclone is to develop, all other factors (wind shear, atmospheric moisture, forward speed, etc.) held constant.

Should this pattern of cooler-than-average ocean temperatures continue into the heart of hurricane season (August, September and October), we can expect less tropical activity east of the Caribbean.

The Gulf of Mexico, while supportive of tropical storms and hurricanes, has cooled relative to average since May. Subtropical Storm Alberto was able to develop over these waters in late May.

  1. Transition Toward El Niño Becoming More Possible

Waters in the central and eastern equatorial Pacific Ocean have warmed above average but are still short of El Niño conditions as of early July.

The latest outlook from NOAA's Climate Prediction Center, released June 14, forecasts neutral conditions to last through much of the summer, if not into the autumn, before El Niño conditions potentially take over later this fall. This is a few months earlier than forecast in earlier outlooks.

The atmospheric component of this global atmospheric and oceanic phenomena is, so far, also leaning toward a less active season than originally thought. Dr. Michael Ventrice, The Weather Company meteorological scientist, noted model guidance suggesting the atmosphere's response to this warming water may finally be shifting toward what you'd expect from an El Niño.

FEMA atmospheric scientist Michael Lowry also noted wind shear over the Caribbean Sea was abnormally strong in June, taking on the overall look of a hurricane season feeling the effects of a developing El Niño.

Conditions across the Atlantic this June were reminiscent of #ElNino years, with high Caribbean wind shear and cool waters in the deep tropics. Let's hope these hostile conditions persist into the heart of #hurricane season.

11:11 PM - Jul 1, 2018

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Dr. Phil Klotzbach, tropical scientist and head of the CSU tropical forecast team, emphasized in the CSU July outlook that while a weak El Niño may develop, the main reason the team adjusted its late-May forecast down was the cooler tropical Atlantic water, rather than the equatorial Pacific warming.

A faster warming of the Pacific, or a quicker transition toward El Niño, could mean fewer storms and hurricanes, especially toward the end of hurricane season.

  1. Increasing North Atlantic Oscillation

The North Atlantic Oscillation (NAO), defined as a pattern of pressure gradients over the northern Atlantic Ocean, is expected to remain positive through the next few months.

Both the Azores-Bermuda high-pressure system and the Greenland low-pressure system are strengthened in the positive phase of the NAO. This creates a stronger pressure gradient and increased wind between the two systems. This also creates more wind around the Azores-Bermuda high

Typical setup for the positive phase of the North Atlantic Oscillation.

In the winter, this means a quicker storm track for winter storms crossing the northern Atlantic, but in hurricane season, it may bring a few less-than-favorable conditions:

  • Gustier winds across much of the subtropics and North Atlantic.
  • Cooler water temperatures.
  • A slightly faster tropical wave track across the Atlantic.

The positive phase of the NAO decreases the chances of an active year.”

Even though, the season is supposed to be less active; always be prepared.

If you need any help, call us at 843-884-2258


Prepare for 2018 Hurricane Season

6/19/2018 (Permalink)

Hurricane season 2018, started June 1st. Are you and your loved ones prepared? FEMA offers many tips, for preparing and even has an app, you can add to your phone. We start a list of homes that are in high flood areas, before a storm hits. It’s better to be prepared.

“Make A Plan

Make a plan today. Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area.  Know how you’ll contact one another and reconnect if separated. Establish a family meeting place that’s familiar and easy to find.

Step 1: Put together a plan by discussing these 4 questions with your family, friends, or household to start your emergency plan.

  1. How will I receive emergency alerts and warnings?
  2. What is my shelter plan?
  3. What is my evacuation route?
  4. What is my family/household communication plan?

Step 2:  Consider specific needs in your household.

As you prepare your plan tailor your plans and supplies to your specific daily living needs and responsibilities. Discuss your needs and responsibilities and how people in the network can assist each other with communication, care of children, business, pets, or specific needs like the operation of durable medical equipment. Create your own personal network for specific areas where you need assistance.  Keep in mind some these factors when developing your plan:

  • Different ages of members within your household
  • Responsibilities for assisting others
  • Locations frequented
  • Dietary needs
  • Medical needs including prescriptions and equipment
  • Disabilities or access and functional needs including devices and equipment
  • Languages spoken
  • Cultural and religious considerations
  • Pets or service animals
  • Households with school-aged children

Step 3: Fill out a Family Emergency Plan

Download and fill out a family emergency plan or use them as a guide to create your own.

Step 4: Practice your plan with your family/household”

If you need any help,call usat 842-884-2258

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Mold Testing

6/19/2018 (Permalink)

We often get asked questions about mold testing. “Mold testing can tell you if you have a mold problem in your home. Mold tests can also help you find hidden mold, measure your indoor air quality and identify what species of mold is in your home.”  There are a couple different types of testing available.

Mold Test Kits

You can purchase mold test kits which you can use to collect mold samples yourself. This is a less expensive option than having a mold tester test your home. The samples you collect will be sent away to a professional mold testing laboratory which will get back to you with the results.

Multiple Mold Tests

A mold test gives you a snapshot of the amount of mold particles in a certain area at a certain time. But the amount of mold spores fluctuates over time and from place to place.

Because of this it's a good idea to test at several different times and in different locations in your home. This way you will get a more complete and accurate picture of the mold problem in your home.

Types of Mold Tests

The three main types of mold tests are:

  • Air testing
  • Surface testing
  • Bulk testing

Ideally you should use all three types of tests since each have their own strengths and weaknesses.

Air Testing for Mold

Air sampling tests the concentration of mold spores in your home's air. Samples are taken from the air and are later examined under a microscope.

Air tests can tell you if you have a mold problem even if you cannot find the mold growth. However the amount of mold spores in the air can change drastically in a small amount of time, giving varying results at different times.

Surface Testing for Mold

Surface testing takes samples from household surfaces to find the amount of mold growth and spores deposited around the home. Samples are collected by swabbing, tape lifting or other methods. The sample is then examined in a laboratory.

Like with air testing the results can vary because mold growth and spores aren't spread evenly across surfaces in the home and can change over time. Unlike air testing though, surface tests can't identify the exact concentration of mold spores in the air.

Bulk Testing for Mold

Bulk testing involves collecting pieces of material from the home. The material is then taken to a laboratory where mold particles on the material can then be examined under a microscope. Bulk tests can tell you if you have a mold problem and give you an idea of the concentration of mold particles in your home.

Culture Tests for Mold

Culture tests are where mold particles in a sample from the home are grown into larger mold colonies in a lab. This way culture tests identify the species of molds in houses.

Only mold particles that are still alive can be grown. However dead mold particles in the home still cause allergies and health problems. Other tests can detect both living and non-living mold in a home but can't always identify the species of molds.

Why You Should Test for Mold

The main reasons for having mold testing performed in your home are:

  • You notice signs of mold such as a mold smell or mold symptoms
  • To identify the species of mold in your home
  • To help you find where mold is growing
  • To test indoor air quality by measuring the amount of spores in the air
  • To test if mold in your home has been fully removed

As always we are here 24/7, for your emergency needs at 843-884-2258

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Signs of water damage

6/18/2018 (Permalink)

We often get calls about water spots on ceilings. This is a tell-tale sign you have a water leak somewhere. So, how do you know if you have water issue elsewhere, if you don’t see puddles of water?

What to Look For

Water damage can take on different colors, textures, and even smells, depending on the type of location of the damage. For instance, ceiling water damage is usually easier to spot than water damage in a basement because you will see stains and discoloration on a ceiling, but may not know that a musty odor can be a sign that there is a problem on the lower level of your home. Learn these telltale signs so that you can identify an existing problem and be prepared to spot it in the future.


The most obvious sign that you've got water damage on your hands (or that it will become a bigger problem) is areas of standing or pooling water. These can result from old or malfunctioning appliances including washers, water heaters and toilets. A puddle could also occur from a leaking roof, or from drainage pipes if the water is on the outside of your home.


With ceiling water damage, look for water spots and stains. The area may appear wet or dry and can be a yellow, brown or copper color. Walls may also have bubbling, cracking or peeling paint or wallpaper in addition to staining.


While flooring can also show discoloration like ceilings and walls do, the main sign of water damage in floors is detected by changes in texture. This is a result of water seeping into the floor boards and areas underneath them. Some common texture variations include:

  • Warping - caused by changes in humidity and temperature, resulting in gaps between floorboards or curling at the edges. (Ceilings may also become warped from water damage.)
  • Buckling - Occurs in wood floors when one side of the wood becomes detached from the substrate and "tents," or faces upward.
  • Sagging/Sinking - You may notice soft spots in hardwood floors due to rotten wood, which feels spongy compared to normal wood. Water can seep into subflooring of all types of flooring material and cause sagging.
  • Expansion - Wood and laminate floors will "expand" when they absorb too much water because the material swells and then separates.


Odors caused by mold and mildew could implicate a water damage problem. The smell may come from basements, walls, or other areas where water has been accumulating for a while. Certain drywall materials can act like a sponge and become full of moisture because there is low air circulation. This is the perfect condition for mold to develop, which will eventually result in visual discoloration (usually black spots) and a detectable odor.

Common Places/Causes

Water damage can occur in any part of your home; however, there are some areas that are more high-risk than others. Make a checklist and inspect each area in your home to know where and what to look for when it comes to identifying water damage.


Ceiling water damage can come from a few sources. If the room is on the top story of a home, it could be from a leaky roof caused by rain or melting ice/snow in the winter months. If there is a bathroom above the ceiling with wall damage, it could be from a burst pipe or cracks in the floorboards.


One of the easiest ways to spot water damage is water stains on walls (and ceilings). Make sure to also check around door and window frames. An unusual stain could be a sign of a leaky pipe or drain inside the wall.


There are many things that can cause water damage to floors - overflowing sinks/bathtubs, flooding from faulty appliances and bad pipes. Hiring a water damage restoration company is the best way to pinpoint the exact cause of flooring water damage.


The exterior of your home can also experience water damage. If there isn't proper drainage in the yard or if the gutter spouts don't carry runoff water far away from the house (or if the gutters leak), water can pool next to the house and if left untreated, cause even more damage to your home's structure.


Stains, mold and wet or swollen installation are signs of a leak in the attic. If your roof has cracked, curled, or missing shingles, damaged flashing or signs of wind/rain damage, it could be vulnerable to leaks, which could result in water damage. Weather in colder climates can cause ice dams to develop on the roof, which can leak into the attic when snow and ice melts. Pay attention to possible problem areas including around roof vents and chimneys, the flashing (where the roof connects with the walls) and the valleys (where two roof planes connect) to help prevent water damage.


Check behind refrigerators, washers/dryers, hot water heaters and toilets/sinks for any sign of pooling or leaking water. An appliance or bathroom component (toilet/sink/shower) will most likely cause water damage because of a faulty piece of equipment that isn't easily seen. For example, a cracked hose or loose connection means that these parts may fail soon and could cause leaking in your home - which could lead to water damage.

What to Do If You Find It

If your home has water damage or even if you suspect that you may have a problem, there are professional water damage restoration companies that can help you. First, if you can, locate the problem area. Next, take any necessary steps to prevent any further damage. You may need to soak up standing water on the floor with towels or shut off your home's water supply.

Then, call your home insurance company to report the damage and contact a licensed professional to begin the cleanup process. You'll receive an assessment from the water damage restoration company and can determine your next steps.”

Call us at 843-884-2258

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Helpful tips

5/7/2018 (Permalink)

Our office specializes on mold clean-up, so we often get asked questions about mold. Here is some tips to help:

“Mold Inspection

Do you think mold might be growing somewhere in your home? If so then you should have a mold inspection performed.

Goals of a Mold Inspection

There are two goals of a mold inspection. The first is to find if and where mold is growing in your home. The second is to find the water problem which caused the mold to grow in the first place.

Why You Should Have A Mold Inspection

The obvious reason to have a mold inspection is if you think you have a mold problem in your home. Even if you already know where mold is growing in your home it is a good idea to perform a mold inspection since visible mold growth often means there is more mold growing somewhere out of view.

Signs of Mold

Some common reasons to suspect you could have a mold problem include:

  • You are suffering allergic symptoms
  • You notice a mold smell
  • You have had a water problem, for example: flooding, leaking pipes or a leaking roof

You can look here for more signs of mold problems

Hiring a Professional Mold Inspector

It's always best to hire a professional mold inspector to do the mold inspection for you. Thanks to mold inspectors' experience and their knowledge of spots where mold most often hides, you can be sure that if there's any mold in your home that they will find it.

Mold inspectors also use special equipment like moisture meters and fiber optics. This allows them to find hot spots where mold is most likely growing and look into hidden areas such as behind walls. This way they can find any and all hidden mold while barely disturbing your home.

History of Water Problems

It's important to think of recent water problems you've had in your home when it comes to preparing for a mold inspection.

If you hire a professional mold inspector it's a good idea to let them know about any leaks, floods or any other moisture problems you've had in your home. If you are performing the mold inspection yourself then knowing about places which had water problems in the past will give you clues about where the mold is most likely growing.

There might have even been water problems in the past which you never found out about. By looking for signs of moisture like warped surfaces, water stains or peeling paint you might find recent water problems which have lead to mold growth. 

You should also identify areas which have the potential for water problems such as where pipes run, air conditioner leaks, possible leaking roofs or where water collects after flooding.

Finding Mold During the Inspection

If you decide to do the mold inspection yourself then you need to thoroughly search for mold in every room of your house including the attic and the basement.

Special attention should be paid to areas around water sources such as near the shower or bathtub, sinks or pipes. You should check especially carefully the areas which have had any history of moisture problems in the past. During your search for mold if you do find any water leaks this can then lead you to where mold is growing.

Some common places where mold often grows is on substances high in cellulose such as drywall, under carpets, in insulation or in ventilation ducts.”

If you need a mold clean-up, call us at 843-884-2258

Fire Extinguishers

5/3/2018 (Permalink)

Do you know what fire extinguisher to use for fires? Fires can be caused by many different things: grease, electrical etc.


  1. CLASS A

This is the most basic form of how a fire spreads. Combustible or inflammable items such as wood, paper, plastic, textiles and etc., catch fire after being overheated. They continue to burn so long as the heat, fuel and oxygen last.

Water and foam is the best type of fire extinguisher for such fire spreads as it extracts the element of heat and oxygen from the burning elements. All you have to do is spray is it over the burning item.

  1. CLASS B

Liquids like kerosene, petrol, alcohol, etc. are flammable in nature. This is because they have a low flashpoint that qualifies them as easy to burn items. These are exceptionally dangerous liquids to keep near your stove top because a trivial fire spark can easily ignite them, massively.

The best fire extinguishers to use on such a fire type include carbon dioxide extinguisher, dry chemical extinguisher and clean agents.

  1. CLASS C

These fires involve electrical components/energized electrical equipment, such as appliances, motors and transformers. More commonly, we see electrical fires with overloaded surge protectors and faulty wiring in buildings.

The most befitting extinguishers for this fire type include carbon dioxide or dry chemical extinguishers.

  1. CLASS D

Loose or powdered metals commonly found in kitchens such as potassium, sodium and etc. are highly inflammable.

For powdered metals only dry powder extinguishers are suggested as this type of fire has to be dealt more tactfully to avoid further displacing the powder and fire.

  1. CLASS F

These are the general fires caused by the accumulation of oil, grease and spots on your stove top. By nature, these spills are prone to catching fire and there should be cleaned as soon as possible.

The only type of extinguisher that must be used on this fire type should be wet chemical extinguisher.”

Always call the fire department, if you have a fire. But, these tips will help understand the classes of fire extinguishers and the use of them.

As always, if you have any questions, please call us at 843-884-2258