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Fire & Water - Cleanup & Restoration

Great Reputation

12/14/2018 (Permalink)

I just wanted to share a story with our clients. I often have to run errands, which requires me to forward calls to my phone. Anyhow, I ran out to the post office, and the phone rings, of course I answer! Thank you for calling SERVPRO of Mt. Pleasant, how may I help you? As you know, our phones are answered by us, not a call center, 24/7. It was actually a sales recording. But, the lady in front of me introduces herself, with a big smile, and says “Cleve Smith has been cleaning our carpets for 25 years, thank you all so much”. I smiled back and was in AWW, that our company made her smile, and that she thought so much of Cleve Smith, father of the current owner, Kevin Smith. So, when I get asked “why SERVPRO of Mt. Pleasant?” this is why, we have a great reputation.

Office Manager

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